Case Study:
Case Study:
How Dog Gone Taxi
automates pet move quotes & enhances customer experience with AI
automates pet move quotes with AI
Dog Gone Taxi implemented an AI-powered chatbot to automate quote requests on their website, providing 24/7 customer support and helping their team increase efficiency and improve the quality of customer interactions.
24/7
CUSTOMER SERVICE
AVAILABILITY
50K
WEBSITE VISITORS
ENGAGED
37%
INCREASE IN LEADS
ACQUIRED
3.3K
USER QUERIES
REPLIED
COMPANY
Dog Gone Taxi, a trusted pet transportation service established in 2009, is a leader in safe, reliable, and stress-free pet relocation, both domestically and internationally.
HEADQUARTERS
SeaTac, Washington
INDUSTRY
Truck Transportation
24/7
CUSTOMER SERVICE
AVAILABILITY
50K
WEBSITE VISITORS
ENGAGED
37%
INCREASE IN LEADS
ACQUIRED
3.3K
USER QUERIES
REPLIED
COMPANY
Dog Gone Taxi, a trusted pet transportation service established in 2009, is a leader in safe, reliable, and stress-free pet relocation, both domestically and internationally.
HEADQUARTERS
SeaTac, Washington
INDUSTRY
Truck Transportation
24/7
CUSTOMER SERVICE
AVAILABILITY
50K
WEBSITE VISITORS
ENGAGED
37%
INCREASE IN LEADS
ACQUIRED
3.3K
USER QUERIES
REPLIED
COMPANY
Dog Gone Taxi, a trusted pet transportation service established in 2009, is a leader in safe, reliable, and stress-free pet relocation, both domestically and internationally.
HEADQUARTERS
SeaTac, Washington
INDUSTRY
Truck Transportation
24/7
CUSTOMER SERVICE
AVAILABILITY
50K
WEBSITE VISITORS
ENGAGED
37%
INCREASE IN LEADS
ACQUIRED
3.3K
USER QUERIES
REPLIED
COMPANY
Dog Gone Taxi, a trusted pet transportation service established in 2009, is a leader in safe, reliable, and stress-free pet relocation, both domestically and internationally.
HEADQUARTERS
SeaTac, Washington
INDUSTRY
Truck Transportation
About the company
Dog Gone Taxi, a trusted pet relocation company established in 2009, is known for its dedication to safe, reliable, and stress-free pet transportation across the US and internationally. They've been a member of the International Pet and Animal Transportation Association (IPATA) since 2011, demonstrating their commitment to industry best practices and pet safety.
Dog Gone Taxi, a trusted pet relocation company established in 2009, is known for its dedication to safe, reliable, and stress-free pet transportation across the US and internationally. They've been a member of the International Pet and Animal Transportation Association (IPATA) since 2011, demonstrating their commitment to industry best practices and pet safety.
The challenge:
Dog Gone Taxi’s pet transport business was booming, with more and more pet parents choosing them to move their furry family members safely. But with this growth came some challenges:
Customers had many questions about services, pricing, booking, and pet travel regulations. This meant a lot of back-and-forth communication for the Dog Gone Taxi team, gathering the same information repeatedly.
With a growing number of calls, wait times increased potentially frustrating customers who needed answers quickly.
Sales reps were busy answering basic questions, limiting the time they could spend on personalized consultations and addressing complex customer needs.
Leads who didn't provide enough information upfront might not have been the right fit, and valuable time was spent following up on unqualified inquiries.
Customers might have questions outside of business hours, and Dog Gone Taxi wanted to offer a way for them to get answers and initiate quote requests anytime.
About the company
Dog Gone Taxi, a trusted pet relocation company established in 2009, is known for its dedication to safe, reliable, and stress-free pet transportation across the US and internationally. They've been a member of the International Pet and Animal Transportation Association (IPATA) since 2011, demonstrating their commitment to industry best practices and pet safety.
The challenge:
Dog Gone Taxi’s pet transport business was booming, with more and more pet parents choosing them to move their furry family members safely. But with this growth came some challenges:
Customers had many questions about services, pricing, booking, and pet travel regulations. This meant a lot of back-and-forth communication for the Dog Gone Taxi team, gathering the same information repeatedly.
With a growing number of calls, wait times increased potentially frustrating customers who needed answers quickly.
Sales reps were busy answering basic questions, limiting the time they could spend on personalized consultations and addressing complex customer needs.
Leads who didn't provide enough information upfront might not have been the right fit, and valuable time was spent following up on unqualified inquiries.
Customers might have questions outside of business hours, and Dog Gone Taxi wanted to offer a way for them to get answers and initiate quote requests anytime.
About the company
Dog Gone Taxi, a trusted pet relocation company established in 2009, is known for its dedication to safe, reliable, and stress-free pet transportation across the US and internationally. They've been a member of the International Pet and Animal Transportation Association (IPATA) since 2011, demonstrating their commitment to industry best practices and pet safety.
The challenge:
Dog Gone Taxi’s pet transport business was booming, with more and more pet parents choosing them to move their furry family members safely. But with this growth came some challenges:
Customers had many questions about services, pricing, booking, and pet travel regulations. This meant a lot of back-and-forth communication for the Dog Gone Taxi team, gathering the same information repeatedly.
With a growing number of calls, wait times increased potentially frustrating customers who needed answers quickly.
Sales reps were busy answering basic questions, limiting the time they could spend on personalized consultations and addressing complex customer needs.
Leads who didn't provide enough information upfront might not have been the right fit, and valuable time was spent following up on unqualified inquiries.
Customers might have questions outside of business hours, and Dog Gone Taxi wanted to offer a way for them to get answers and initiate quote requests anytime.
The outcome?
All this led to longer wait times and potentially frustrated customers. Dog Gone Taxi knew they needed a solution to:
Reduce wait times and make customer service more efficient.
Offer 24/7 support for basic inquiries and booking questions.
Free up staff to provide personalized consultations and handle complex customer needs.
Automate the lead qualification and quote requesting process.
The outcome?
All this led to longer wait times and potentially frustrated customers. Dog Gone Taxi knew they needed a solution to:
Reduce wait times and make customer service more efficient.
Offer 24/7 support for basic inquiries and booking questions.
Free up staff to provide personalized consultations and handle complex customer needs.
Automate the lead qualification and quote requesting process.
The outcome?
All this led to longer wait times and potentially frustrated customers. Dog Gone Taxi knew they needed a solution to:
Reduce wait times and make customer service more efficient.
Offer 24/7 support for basic inquiries and booking questions.
Free up staff to provide personalized consultations and handle complex customer needs.
Automate the lead qualification and quote requesting process.
Dog Gone Taxi automated customer service for over 1,100 conversations, handling approximately 3,300 user queries efficiently and accurately
Dog Gone Taxi automated customer service for over 1,100 conversations, handling approximately 3,300 user queries efficiently and accurately
Dog Gone Taxi automated customer service for over 1,100 conversations, handling approximately 3,300 user queries efficiently and accurately
Dog Gone Taxi automated customer service for over 1,100 conversations, handling approximately 3,300 user queries efficiently and accurately
The solution: An AI-powered chatbot to qualify leads and quote requesting
Dog Gone Taxi implemented NoForm AI's user-friendly chatbot solution on their website. Their custom-designed chatbot acts as a virtual assistant, handling frequently asked questions (FAQs) about pet travel, guiding customers through booking, and collecting valuable lead information for accurate quotes.
Dog Gone Taxi implemented NoForm AI's user-friendly chatbot solution on their website. Their custom-designed chatbot acts as a virtual assistant, handling frequently asked questions (FAQs) about pet travel, guiding customers through booking, and collecting valuable lead information for accurate quotes.
Key benefits:
Dog Gone Taxi leveraged the NoForm AI chatbot to address specific needs within the pet transportation industry:
Streamlined quote process
The NoForm AI chatbot guides customers through the booking process step-by-step, ensuring all necessary information (like pet breed, weight, and age) is captured for an accurate quote. This reduces errors and expedites booking confirmations.
24/7 availability & support
NoForm AI chatbot operates 24/7. This allows potential clients to get immediate answers about pet travel regulations, documentation requirements, and available services around the clock. Moreover, they can initiate booking anytime, anywhere. This is ideal for busy pet owners and international clientele, who can initiate bookings or inquiries anytime, regardless of time zones. This convenience contributes to a more positive customer experience.
It's like having somebody who works for you 24/7, except you only have to pay them quarterly. You don't have to worry about payroll taxes or deal with HR. In that sense, it's great.
Rebecca Henning, Dog Gone Taxi
Rebecca Henning, Dog Gone Taxi
Rebecca Henning, Dog Gone Taxi
Conversational lead generation
Potential clients no longer need to fill out lengthy forms. The NoForm AI chatbot engages with website visitors in a natural, conversational way, collecting details about their pet's breed, weight, origin and destination cities, and preferred travel method (ground or air). This eliminates the need for lengthy forms, improving the user experience. This information is automatically compiled into a lead and sent directly to Dog Gone Taxi via email.
Conversation starters
The chatbot includes pre-written messages designed to start conversations with visitors and engage them right away. Whether it’s a greeting, a question about the visitor’s pet, or an offer to help, these starters encourage interaction and keep potential clients engaged, increasing the likelihood of capturing leads.
Increased staff efficiency
By handling repetitive tasks like basic inquiries and information gathering, the AI chatbot frees up the Dog Gone Taxi team to focus on offering personalized consultations, addressing complex customer needs, and providing exceptional service.
Focus on confidence
NoForm AI provides analytics and chat summaries that help Dog Gone Taxi keep an eye on their results at all times. On top of that, with an AI chatbot, the transportation company offers real-time customer support, answers any questions promptly, and allows clients to share their feedback. These help Dog Gone Taxi gain trust and give visitors the confidence that the company is the right choice for their pet transportation needs.
The solution: An AI-powered chatbot to qualify leads and quote requesting
Dog Gone Taxi implemented NoForm AI's user-friendly chatbot solution on their website. Their custom-designed chatbot acts as a virtual assistant, handling frequently asked questions (FAQs) about pet travel, guiding customers through booking, and collecting valuable lead information for accurate quotes.
Key benefits:
Dog Gone Taxi leveraged the NoForm AI chatbot to address specific needs within the pet transportation industry:
Streamlined quote process
The NoForm AI chatbot guides customers through the booking process step-by-step, ensuring all necessary information (like pet breed, weight, and age) is captured for an accurate quote. This reduces errors and expedites booking confirmations.
24/7 availability & support
NoForm AI chatbot operates 24/7. This allows potential clients to get immediate answers about pet travel regulations, documentation requirements, and available services around the clock. Moreover, they can initiate booking anytime, anywhere. This is ideal for busy pet owners and international clientele, who can initiate bookings or inquiries anytime, regardless of time zones. This convenience contributes to a more positive customer experience.
It's like having somebody who works for you 24/7, except you only have to pay them quarterly. You don't have to worry about payroll taxes or deal with HR. In that sense, it's great.
Rebecca Henning, Dog Gone Taxi
Rebecca Henning, Dog Gone Taxi
Rebecca Henning, Dog Gone Taxi
Conversational lead generation
Potential clients no longer need to fill out lengthy forms. The NoForm AI chatbot engages with website visitors in a natural, conversational way, collecting details about their pet's breed, weight, origin and destination cities, and preferred travel method (ground or air). This eliminates the need for lengthy forms, improving the user experience. This information is automatically compiled into a lead and sent directly to Dog Gone Taxi via email.
Conversation starters
The chatbot includes pre-written messages designed to start conversations with visitors and engage them right away. Whether it’s a greeting, a question about the visitor’s pet, or an offer to help, these starters encourage interaction and keep potential clients engaged, increasing the likelihood of capturing leads.
Increased staff efficiency
By handling repetitive tasks like basic inquiries and information gathering, the AI chatbot frees up the Dog Gone Taxi team to focus on offering personalized consultations, addressing complex customer needs, and providing exceptional service.
Focus on confidence
NoForm AI provides analytics and chat summaries that help Dog Gone Taxi keep an eye on their results at all times. On top of that, with an AI chatbot, the transportation company offers real-time customer support, answers any questions promptly, and allows clients to share their feedback. These help Dog Gone Taxi gain trust and give visitors the confidence that the company is the right choice for their pet transportation needs.
The solution: An AI-powered chatbot to qualify leads and quote requesting
Dog Gone Taxi implemented NoForm AI's user-friendly chatbot solution on their website. Their custom-designed chatbot acts as a virtual assistant, handling frequently asked questions (FAQs) about pet travel, guiding customers through booking, and collecting valuable lead information for accurate quotes.
Key benefits:
Dog Gone Taxi leveraged the NoForm AI chatbot to address specific needs within the pet transportation industry:
Streamlined quote process
The NoForm AI chatbot guides customers through the booking process step-by-step, ensuring all necessary information (like pet breed, weight, and age) is captured for an accurate quote. This reduces errors and expedites booking confirmations.
24/7 availability & support
NoForm AI chatbot operates 24/7. This allows potential clients to get immediate answers about pet travel regulations, documentation requirements, and available services around the clock. Moreover, they can initiate booking anytime, anywhere. This is ideal for busy pet owners and international clientele, who can initiate bookings or inquiries anytime, regardless of time zones. This convenience contributes to a more positive customer experience.
It's like having somebody who works for you 24/7, except you only have to pay them quarterly. You don't have to worry about payroll taxes or deal with HR. In that sense, it's great.
Rebecca Henning, Dog Gone Taxi
Rebecca Henning, Dog Gone Taxi
Rebecca Henning, Dog Gone Taxi
Conversational lead generation
Potential clients no longer need to fill out lengthy forms. The NoForm AI chatbot engages with website visitors in a natural, conversational way, collecting details about their pet's breed, weight, origin and destination cities, and preferred travel method (ground or air). This eliminates the need for lengthy forms, improving the user experience. This information is automatically compiled into a lead and sent directly to Dog Gone Taxi via email.
Conversation starters
The chatbot includes pre-written messages designed to start conversations with visitors and engage them right away. Whether it’s a greeting, a question about the visitor’s pet, or an offer to help, these starters encourage interaction and keep potential clients engaged, increasing the likelihood of capturing leads.
Increased staff efficiency
By handling repetitive tasks like basic inquiries and information gathering, the AI chatbot frees up the Dog Gone Taxi team to focus on offering personalized consultations, addressing complex customer needs, and providing exceptional service.
Focus on confidence
NoForm AI provides analytics and chat summaries that help Dog Gone Taxi keep an eye on their results at all times. On top of that, with an AI chatbot, the transportation company offers real-time customer support, answers any questions promptly, and allows clients to share their feedback. These help Dog Gone Taxi gain trust and give visitors the confidence that the company is the right choice for their pet transportation needs.
NoForm AI website chatbot improved the customer experience and boosted the overall visitor-to-lead conversion rate by 37%
NoForm AI website chatbot improved the customer experience and boosted the overall visitor-to-lead conversion rate by 37%
NoForm AI website chatbot improved the customer experience and boosted the overall visitor-to-lead conversion rate by 37%
NoForm AI website chatbot improved the customer experience and boosted the overall visitor-to-lead conversion rate by 37%
The results: Transforming customer experience and driving growth
Implementing the NoForm AI chatbot has led to several positive outcomes for Dog Gone Taxi:
Implementing the NoForm AI chatbot has led to several positive outcomes for Dog Gone Taxi:
Implementing the NoForm AI chatbot has led to several positive outcomes for Dog Gone Taxi:
Reduced call wait times
Dog Gone Taxi has seen a significant reduction in call wait times by automating over 1.1K conversations. Customers now receive immediate answers to their questions, leading to higher satisfaction.
Increased efficiency
The NoForm AI chatbot handles up to 80% of customer inquiries, freeing Dog Gone Taxi's team to provide personalized consultations and exceptional customer service.
24/7 availability
With NoForm AI's 24/7 support, Dog Gone Taxi has seen an increase in online quote requests, enabling them to capture more leads and grow their business around the clock, without missing out on potential opportunities.
Improved customer satisfaction
The chatbot's ability to provide immediate answers anytime, anywhere has significantly boosted customer satisfaction, ensuring a seamless experience.
Cost reduction
By automating repetitive tasks, streamlining the booking process, and eliminating manual data entry, Dog Gone Taxi reduced two staff positions — data entry and receptionist roles — resulting in significant cost savings and enhanced operational efficiency.
The chatbot is really helping me control my costs. So I can still spend my time with the clients, one-to-one, but it like doubles what I'm able to do as one person.
Rebecca Henning, Dog Gone Taxi
Rebecca Henning, Dog Gone Taxi
Rebecca Henning, Dog Gone Taxi
CRM integration
The chatbot's integration with Dog Gone Taxi’s CRM system removed the need for manual entry, allowing the team to focus on more critical tasks. This also improved accuracy and reduced the time spent processing customer information.
Scalability
The AI chatbot could handle a growing volume of inquiries without additional human resources, allowing Dog Gone Taxi to scale their business effectively.
The fact that a customer can come in and get their questions answered 24/7 is highly critical, especially compared to just reading website information or filling out a form. As an international business dealing with clients all over the world, this accessibility is essential.
Rebecca Henning, Dog Gone Taxi
Rebecca Henning, Dog Gone Taxi
Rebecca Henning, Dog Gone Taxi
Rebecca Henning, Dog Gone Taxi
Key takeaways
Dog Gone Taxi's success story showcases the transformative power of NoForm AI chatbots in the pet transportation industry. By automating repetitive tasks, providing 24/7 support, and enhancing customer experience, NoForm AI enables businesses like Dog Gone Taxi to streamline operations, reduce costs, boost efficiency, capture more leads, and deliver exceptional customer service. This partnership positions Dog Gone Taxi for even greater success in the future.
Are you looking for a tool to boost lead generation, automate lead qualification, and reduce response times?
No need to look any further. Start growing your business today with NoForm AI.
